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News - Royal Surrey County Hospital, Guildford Surrey UK |
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| Royal Surrey County Hospital |
| Royal Surrey County Hospital response to Patients Association case study of Patient A |
| Date : - 27/08/2009 |
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The staff on Hindhead stroke and neurology unit where this patient was cared for are very disappointed and upset by this account of her treatment. This does not at all reflect the record we have of her stay on our specialist stroke ward and, in fact, we received a number of thank you letters and cards from the family who were extremely grateful for the care we provided for their mother over a very lengthy period of time.
Treating patients with a severe brain injury like this patient is very complex not only because of their medical problems, but also because the behaviour of these patients can be very unpredictable and challenging. However, she did receive one to one nursing care and the ward sister and clinical team devoted a great deal of time to supporting the family through the lengthy and difficult inpatient period. They were also instrumental in ensuring that the patient was placed in an appropriate community facility that would be able to provide the level of care she requires.
We would be very happy to meet with the family to try and resolve any issues and always do our utmost to deal with any problems while patients are being treated at the Trust.
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| Reference : - www.royalsurrey.nhs.uk |
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