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Baptist Medical Center

, Kansas City Missouri USA  
 
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Name Baptist Medical Center
Address 6601 Rockhill Road
 
Town Kansas City
State Missouri
Country USA
Post Code 64131
Phone 816 276 7000
Fax
Email
Website YES
About Baptist Medical Center

** MISSION **
To touch lives with hope, healing, comfort and care.

** VISION **
Together, we will be the provider and employer of choice in the communities we serve.

We will accomplish this through
* Provision of statistically superior care

* Achievement of high satisfaction levels

* Greater market share presence in the communities we serve

* Sound financial performance

VALUES
COMPASSION
* I smile and make eye contact; I introduce myself and refer to customers by
their preferred name

* I use body language and tone of voice to show kindness and interest.

* I listen and ask questions to clarify.

* I make customers and their needs the focus of my actions.

ATTITUDE

* I create a positive culture by showing a courteous attitude under all
circumstances.

* I recognize co-workers’ strengths and capabilities; I promote co-workers to
patients and families.

* I ask customers and co-workers what I can do to help them; I say what I can
do, not what I cannot do

* I treat others as I would like to be treated

RESPECT

* I lead by example; I dress appropriately in clean and neat clothing, wearing
my name badge so all can see it.

* I allow others to exit first from elevators; if transporting a patient on a
bed, I politely ask others to wait.

* I respect personal and cultural differences.

* I avoid medical jargon and speak to patients in words they understand

* I am polite. I use proper phone etiquette. I say thank you.

EXCELLENCE

* I help keep the workplace well maintained. I clean up, pick up and wipe up.

* I will strive to find solutions to problems

* I offer assistance and directions in a timely manner to all customers and
anticipate their needs.

* I ask my patients if they are comfortable and satisfied. I take ownership to
resolve any issues.

* I take responsibility for successfully completing assignments.
 
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