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Baptist Medical Center, Kansas City Missouri USA
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| Name |
Baptist Medical Center |
| Address |
6601 Rockhill Road |
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| Town |
Kansas City |
| State |
Missouri |
| Country |
USA |
| Post Code |
64131 |
| Phone |
816 276 7000 |
| Fax |
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| Email |
| Website |
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About Baptist Medical Center
** MISSION **
To touch lives with hope, healing, comfort and care.
** VISION **
Together, we will be the provider and employer of choice in the communities we serve.
We will accomplish this through
* Provision of statistically superior care
* Achievement of high satisfaction levels
* Greater market share presence in the communities we serve
* Sound financial performance
VALUES
COMPASSION
* I smile and make eye contact; I introduce myself and refer to customers by
their preferred name
* I use body language and tone of voice to show kindness and interest.
* I listen and ask questions to clarify.
* I make customers and their needs the focus of my actions.
ATTITUDE
* I create a positive culture by showing a courteous attitude under all
circumstances.
* I recognize co-workers’ strengths and capabilities; I promote co-workers to
patients and families.
* I ask customers and co-workers what I can do to help them; I say what I can
do, not what I cannot do
* I treat others as I would like to be treated
RESPECT
* I lead by example; I dress appropriately in clean and neat clothing, wearing
my name badge so all can see it.
* I allow others to exit first from elevators; if transporting a patient on a
bed, I politely ask others to wait.
* I respect personal and cultural differences.
* I avoid medical jargon and speak to patients in words they understand
* I am polite. I use proper phone etiquette. I say thank you.
EXCELLENCE
* I help keep the workplace well maintained. I clean up, pick up and wipe up.
* I will strive to find solutions to problems
* I offer assistance and directions in a timely manner to all customers and
anticipate their needs.
* I ask my patients if they are comfortable and satisfied. I take ownership to
resolve any issues.
* I take responsibility for successfully completing assignments.
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